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Kampala, Uganda

Full-time

Deadline: 

October 13, 2023 at 2:00:00 PM

About the Organisation

Job Title

Engineer - Customer Care and Billing.Technology job at MTN Uganda

Job Description

To provide L1 and L2 operational maintenance and support for the IT Applications

Duties and Responsibilities

  • To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned

  • Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.

  • Development of technical documents including Standard operating procedures, troubleshooting guides

  • Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.

  • Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.

  • Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.

  • Matrix management across Information systems and business units

  • Working with multiple vendors and business units

  • Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications and Competencies

Education:


  • Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.


Experience:


  • 4 years’ experience in a busy IT environment

  • 2 years’ experience specific to software development and maintenance of applications

  • 2 years’ experience specific to UNIX shell scripting, Database programming


Knowledge, Skills and Competencies:

  • Supporting Enterprise Applications.

  • Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop

  • Shell scripting/Programming

  • Unix/ Linux System administration

  • Basic IP networking knowledge

  • Information Management

  • Problem Solving

  • System Analysis, Design, and Integration

  • Reporting

  • Analytical thinking

  • Project planning and control

  • Integrity

  • Decision


Personal Attributes

  • Ready to Learn on the Job.

  • Team Player.

  • Self motivated.

  • Ability to work unsupervised.

  • Problem Solving

  • Good analytical and communication skills.


How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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