top of page
Share this Job:

Kampala, Uganda



October 13, 2023 at 2:00:00 PM

About the Organisation

Job Title

Engineer - Customer Care and Billing.Technology job at MTN Uganda

Job Description

To provide L1 and L2 operational maintenance and support for the IT Applications

Duties and Responsibilities

  • To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned

  • Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.

  • Development of technical documents including Standard operating procedures, troubleshooting guides

  • Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.

  • Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.

  • Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.

  • Matrix management across Information systems and business units

  • Working with multiple vendors and business units

  • Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications and Competencies


  • Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.


  • 4 years’ experience in a busy IT environment

  • 2 years’ experience specific to software development and maintenance of applications

  • 2 years’ experience specific to UNIX shell scripting, Database programming

Knowledge, Skills and Competencies:

  • Supporting Enterprise Applications.

  • Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop

  • Shell scripting/Programming

  • Unix/ Linux System administration

  • Basic IP networking knowledge

  • Information Management

  • Problem Solving

  • System Analysis, Design, and Integration

  • Reporting

  • Analytical thinking

  • Project planning and control

  • Integrity

  • Decision

Personal Attributes

  • Ready to Learn on the Job.

  • Team Player.

  • Self motivated.

  • Ability to work unsupervised.

  • Problem Solving

  • Good analytical and communication skills.

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.



Increase your chances of getting hired with the perfect resume

Let us help you create a perfect CV and Cover Letter!

30% higher chance of getting a job

42% higher response rate from recruiter

Interview Pack @ shs. 5,000 only
Related Jobs
You may also Like!
bottom of page