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Wakiso, Uganda

Full-time

Deadline: 

December 17, 2023 at 2:00:00 PM

About the Organisation

We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges like reminders, discounts and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies.

Job Title

Ecosystem Coordinator job at Triggerise

Job Description

Would you enjoy working closely with different actors in the Tiko ecosystem to help solve any issues or answer any questions that they may have? Continue reading to find out more about our Ecosystem Coordinator role!

The Company
Tiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa and Burkina Faso. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Tiko has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

For this role, we are looking for applicants based in Wakiso District, Uganda.

Duties and Responsibilities

The Job

  • The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first line non-technical questions that they may have. You and your team will also visit ecosystems across the country to do regular in-person check ups with actors. You'll also be responsible for:

  • Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.

  • Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.

  • Coordinating activities with other field teams to ensure that work runs smoothly and effectively.

  • Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

  • Mapping and setting up new Tiko ecosystems and finding and contracting all new actors

Qualifications and Competencies

About you

  • You are tech-savvy and proficient in mobile, messaging and use of applications. You have brilliant interpersonal skills and are able to work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.


Requirements

  • Based in Wakiso District, Uganda

  • A degree or relevant working experience in a similar field.

  • 2-3 years of working experience in a similar area.

  • You are approachable and work well in a team.


The Rewards

In addition to your monthly salary, we offer you:

  • A personal development budget

  • Unlimited holidays, if you can make it work with your team you’re good to go

  • Growth opportunities

  • A product to help shape as we grow, to leave your mark on how we do things

  • A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.


The Details

  • Interested? Click Apply for This Job! Want more information? Check out our website tikoafrica.org or contact our Global Recruiter. We only accept applications through the apply links, not by email.

  • We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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