top of page
Share this Job:

Customer Success Associate job at Solaris Offgrid | Apply Now

Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Customer Success Associate job at Solaris Offgrid

Kampala, Uganda

Full-time

Deadline: 

April 6, 2024 at 2:00:00 PM

About the Organisation

We provide flexible software solutions and Product Design and Engineering Services to support companies delivering essential services to the BoP

PRO CV

Job Title

Customer Success Associate job at Solaris Offgrid

Job Description

About Solaris Offgrid
We provide flexible software solutions and Product Design and Engineering Services to support companies delivering essential services to the BoP

What’s the job?
We are looking for a Customer Success Associate to join our team in providing life-changing services for rural homes in sub-Saharan Africa and Asia. We make software that allows distributors to provide those essential services affordably using mobile payments to over 1,000,000 people, adding thousands more every month.

We hope to do a lot more with an extra person on board! In particular, the Customer Success Associate is to empower our PaygOps partners by providing access to essential services to the last mile. You will be responsible for the complete post-sales lifecycle of our PaygOps users, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal.

WE ARE LOOKING FOR:
Smart people who:
... are involved in the post-sales lifecycle
... are excited to learn new things
... are independent and flexible
... work well with others

Duties and Responsibilities

  • Manage a portfolio of customer growth with PaygOps

  • Manage Account portfolio expansion following the Company's quarterly objectives, to achieve Yearly targeted revenues

  • Put in place revenue strategies for account expansion, satisfaction, and retention.

  • Manage renewals of contracts, and resell of PaygOps services to ensure partners' revenue expansion. Follow-up on invoicing when needed

  • Occasionally, make on-site visits to strategic partners to nurture a sustainable and long-lasting client relationship

  • Drive PaygOps clients to their success and deliver their expectations

  • Coordinate and deliver PaygOps clients onboarding and related services (integrations)

  • Organize Success Plans and Quarterly Business Reviews with clients and key stakeholders to align expectations

  • Understand PaygOps clients' requirements and specificities of their operations to adapt PaygOps to their processes when needed

  • Establish long-term relationships with partners by supporting them to achieve full adoption and retention on PaygOps

  • Contribute to defining innovative customer education strategies to improve overall customer experience

  • Provide support to the Sales team related to product demonstrations and Q&A on PaygOps

  • Participate in pre-sales meetings to display the characteristics and merits of PaygOps and facilitate the deal closure process

  • Help build and demonstrate fictional scenarios on PaygOps

  • Respond to questions about PaygOps products and related services

  • Product design, knowledge, and documentation

  • Contribute to building knowledge around PaygOps products and services

  • Always remain updated on the latest developments from products to communicate to partners.

  • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product - Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the PaygOps user experience

  • Report on the most common challenges and important product feedback and work hand-in-hand with the Product team until implementation.

  • Support the product team to understand the partners' needs and requirements

  • Provide direct support to clients on Freshdesk from time to time when needed

Enroll for Tax Practitioners Course

Qualifications and Competencies

  • At least 3 years of experience in Project management, ideally IT-oriented

  • Previous experience in the SaaS Industry is appreciated

  • Proficiency in Excel and Google Workspace

  • Polyvalent with advanced organizational skills and attention to detail. Project management certification is appreciated.


Efficient communication skills

  • Enthusiastic, self-motivated, and passionate about developing world projects and social business

  • Proficiency in English required, notions of French highly appreciated

Enroll for CPA Uganda Course

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

0

PRO CV WRITER

Increase your chances of getting hired with the perfect resume

Let us help you create a perfect CV and Cover Letter!

30% higher chance of getting a job

42% higher response rate from recruiter

Related Jobs
CoRSU
Communications Officer job at Comprehensive Rehabilitation Services for people with disability in Uganda (CORSU)

Public Relations Jobs

Deadline: 

Jun 9, 2024

Communications Officer job at Comprehensive Rehabilitation Services for people with disability in Uganda (CORSU)
Spark Talent Solutions
Creative Intern job at Spark Talent Solutions

Public Relations Jobs

Deadline: 

Jun 11, 2024

Creative Intern job at Spark Talent Solutions
Women's International Peace Centre
Communications Officers job at Women's International Peace Centre

Public Relations Jobs

Deadline: 

Jun 7, 2024

Communications Officers job at Women's International Peace Centre
MRC/ UVRI and LSHTM Uganda Research Unit
Communications and Engagement Assistant job at MRC/ UVRI and LSHTM Uganda Research Unit

Public Relations Jobs

Deadline: 

May 31, 2024

Communications and Engagement Assistant job at MRC/ UVRI and LSHTM Uganda Research Unit
IRC
Communications Manager job at International Rescue Committee

Public Relations Jobs

Deadline: 

Jun 3, 2024

Communications Manager job at International Rescue Committee
You may also Like!
Apply for Courses at UNICAF
Remote Jobs - Work From Home Jobs
bottom of page