Customer Success Associate job at Solaris Offgrid | Apply Now

Manage a portfolio of customer growth with PaygOps

• Manage Account portfolio expansion following the Company's quarterly objectives, to achieve Yearly targeted revenues

• Put in place revenue strategies for account expansion, satisfaction, and retention.

• Manage renewals of contracts, and resell of PaygOps services to ensure partners' revenue expansion. Follow-up on invoicing when needed

• Occasionally, make on-site visits to strategic partners to nurture a sustainable and long-lasting client relationship

Drive PaygOps clients to their success and deliver their expectations

• Coordinate and deliver PaygOps clients onboarding and related services (integrations)

• Organize Success Plans and Quarterly Business Reviews with clients and key stakeholders to align expectations

• Understand PaygOps clients' requirements and specificities of their operations to adapt PaygOps to their processes when needed

• Establish long-term relationships with partners by supporting them to achieve full adoption and retention on PaygOps

• Contribute to defining innovative customer education strategies to improve overall customer experience

• Provide support to the Sales team related to product demonstrations and Q&A on PaygOps

• Participate in pre-sales meetings to display the characteristics and merits of PaygOps and facilitate the deal closure process

• Help build and demonstrate fictional scenarios on PaygOps

• Respond to questions about PaygOps products and related services

  
  

Product design, knowledge, and documentation

• Contribute to building knowledge around PaygOps products and services

• Always remain updated on the latest developments from products to communicate to partners.

• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product - Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the PaygOps user experience

• Report on the most common challenges and important product feedback and work hand-in-hand with the Product team until implementation.

• Support the product team to understand the partners' needs and requirements

• Provide direct support to clients on Freshdesk from time to time when needed