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Customer Service Supervisor job at Cigna Healthcare | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Customer Service Supervisor job at Cigna Healthcare
About the Organisation
Cigna Healthcare, a division of The Cigna Group, is a global health service company headquartered in the United States. It serves over 180 million customers and patients worldwide by offering integrated, affordable, and personalized health care solutions. Cigna focuses on holistic health—addressing physical, emotional, and financial well-being—and fosters a diverse, inclusive work culture that values collaboration, innovation, and professional growth.
Job Title
Customer Service Supervisor job at Cigna Healthcare
Cigna Healthcare
Job Description
The Customer Service Supervisor will oversee a team responsible for delivering high-quality, customer-centric services. The successful candidate will plan and manage daily operations, drive productivity, ensure compliance with KPIs, and lead performance evaluations. They will be proactive in identifying operational improvements, drive innovation, and manage escalated customer service issues. The supervisor will also be responsible for staff engagement, training, and development while collaborating closely with internal and external stakeholders.
Duties, Roles and Responsibilities
Manage daily team operations and assess workload to achieve KPIs
Monitor and maintain high levels of productivity, quality, and customer satisfaction
Identify and implement improvements in business processes
Handle escalated customer service issues and ensure effective resolution
Conduct quarterly performance check-ins with all team members
Drive strong employee engagement and foster a positive team culture
Collaborate with other departments for seamless service delivery
Monitor risks and report/escalate concerns to senior management
Represent the company during client visits, meetings, or in stakeholder relationships
Serve as SPOC (Single Point of Contact) for specific client accounts if required
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum of 3 years’ experience at Cigna or 2 years in a leadership role in a related field
Proven experience in coaching, motivating, and leading teams
Conflict and complaint management experience with a focus on service improvement
Strong communication and presentation skills
Proficiency in Microsoft Excel, PowerPoint, and general Windows tools
Strong interpersonal and listening skills
Results-oriented with effective organizational and prioritization skills
Positive attitude, change agility, and growth mindset
Demonstrated ability to implement change initiatives and process improvements
Ability to build a collaborative and innovative team environment
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
