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Customer Service Representative job at ENGIE Energy | Apply Now
Kampala, Uganda
Full-time
Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Customer Service Representative job at ENGIE Energy Access
ENGIE Energy Access is a leading provider of decentralized energy solutions, committed to expanding access to clean, affordable, and reliable electricity across Africa to drive sustainable development and economic empowerment. Recognized for its innovative pay-as-you-go solar home systems and mini-grid solutions, the company has earned a strong reputation in the renewable energy sector.
ENGIE fosters a dynamic and inclusive work culture, offering employees opportunities for growth, innovation, and impact-driven careers in the clean energy space. The company regularly recruits professionals passionate about sustainability, with diverse roles in engineering, sales, operations, and customer service, supporting flexible work arrangements where possible.
Since its establishment through the merger of ENGIE Mobisol, Fenix International, and ENGIE PowerCorner, the company has evolved into a key player in Africa’s off-grid energy sector. Leveraging cutting-edge technology and a customer-centric business model, ENGIE Energy Access has deployed millions of solar products, improving the livelihoods of millions across multiple countries. Operating in over nine African nations, the company continues to scale its reach, aiming to provide electricity to millions more. At its core, ENGIE upholds values of sustainability, innovation, and inclusivity, ensuring that energy solutions remain accessible and environmentally friendly.
Through its corporate social responsibility initiatives, ENGIE Energy Access actively supports local communities by promoting clean energy education, climate resilience, and socio-economic development. For more information, visit their official website at https://www.engie-energyaccess.com.
Customer Service Representative job at ENGIE Energy Access
ENGIE Energy Access
ENGIE Energy Access prides itself on always putting the customer first; the Customer Service Representatives are at the forefront of providing world class customer service to our EEA customers across Uganda. As the main point of contact, the role is to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond their call of duty when required
Creating a Positive Customer Experience
Receiving customers and treat them with respect and dignity.
Receive incoming calls from EEA customers.
Be empathetic and compassionate while dealing and managing customers complaints.
Educate and emphasize customers about the finance agreement they are signing and the commitment they are making with EEA.
Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
Make courtesy calls to EEA customers as may be required.
Endeavor to give all EEA customers great end to end customer experience.
Relationship management to increase client retention.
Always enter accurate and honest information into the EEA data systems.
Capture data of high quality that can be used to better serve our customers.
Product Knowledge
Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
Demonstrate the ability to diagnose and resolve technical issues with MySol products and other Accessories.
Should be able to demonstrate an in-depth understanding of the customer finance agreement.
Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building
Escalate unresolved issues or questions to your immediate supervisor.
Support in building EEA conducive environment for both internal and external customers.
Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience.
Assist in Sales / Cross Selling
Through creating good rapport with existing customers, he/she should be able to identify new sales leads and communicate to the sales team.
Cross selling to existing customers.
Any other duties assigned to you by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Experience
Conversant with use of computers.
Excellent interpersonal skills.
Should demonstrate both verbal and written communication (English)
Ability to work in teams or independently.
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills.
Flexibility with ability to work under pressure to meet deadlines.
Willingness and desire to learn new ideas.
Qualifications:
Degree or diploma in a relevant field from a recognized institution.
Language(s):
Must speak fluently any of the following language combinations
Lugbara, Madi, Kakwa
Luganda plus any of the following languages:
Ateso, Kumam
Kupsabiny, Swahili
Acholi, Langi, Alur
Technology:
Good computer skills
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
