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Job Summary

Job Title:
Customer Service Officer
Employer:
AGL (Africa Global Logistics)
Location:
Kampala, Uganda
Country:
Contract Type:
Full-time
Job Category:
Management
Number of Positions:
1
Deadline:
Monday, 18 March 2024

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Customer Service Officer/File Operator job at AGL | Apply Now

Kampala, Uganda

Full-time

Are you looking for management jobs in Uganda 2024? If yes, then you might be interested in Customer Service Officer/File Operator job at AGL (Africa Global Logistics) | Jobs today in Uganda

Deadline: 

18 Mar 2024

Africa Global Logistics (AGL) is a leading logistics and supply chain management company committed to providing efficient and innovative solutions that enhance the movement of goods and services across Africa. With a reputation for reliability and excellence, AGL is recognized for its ability to streamline complex logistics operations while offering customer-centric services tailored to meet the needs of various industries. The company fosters a collaborative and dynamic work culture, encouraging innovation and teamwork, while also providing its employees with opportunities for growth, development, and competitive benefits.

AGL offers diverse job opportunities and flexible work arrangements, ensuring a positive work-life balance for its staff. Established to address the growing demand for logistics infrastructure across Africa, AGL has evolved into a trusted partner for companies seeking seamless supply chain solutions. The company leverages cutting-edge technology and a robust network to drive efficiency and ensure scalability in its operations. With a strong presence across key African markets, AGL’s size and reach continue to expand as it solidifies its position as an industry leader. Guided by its core values of integrity, innovation, and sustainability, AGL is dedicated to providing solutions that promote economic growth and environmental stewardship.

The company actively engages in corporate social responsibility initiatives that support local communities, particularly in the areas of education, health, and environmental conservation. For more information, visit www.africaglobal.com.

Customer Service Officer/File Operator job at AGL (Africa Global Logistics)

AGL (Africa Global Logistics)

JOB PURPOSE & MAIN MISSIONS:
Main point of Client contact on all customs clearance issues.
Updating track and trace software
Ensuring that Client KPIs are met by driving the business

  • Receiving documents from clients.

  • Confirming receipt of documents to clients

  • Vetting documents received from clients

  • Obtaining delivery instructions from the client before the file is opened

  • Opening JOB files on SPOT

  • Communicating incomplete/incorrect documents to the Clients and advising on how to

  • correct the errors on the said document.

  • Ensuring that the IDF is created and FCVR obtained before the vessel arrives. Where the

  • documents have been received from the client late, advising the client of the late receipt of

  • documents and its consequence

  • Closely following up on designated client’s shipments with all sections, with emphasis on

  • achieving the pre-agreed client KPI.

  • Advising clients of any operational delays, as and when they occur.

  • Proactively minimizing any incident of operational delays.

  • Sending delivery advice to the client 24 hours before the cargo delivery date.

  • Updating SPOT & W@Y on time and in real-time

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

REQUIRED SKILLS

  • At least 2 years experience in clearing and forwarding

  • Good knowledge of Microsoft Office

  • Good use of email

  • Excellent communicator

  • Previous customer service experience

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Send your CV to UG007AGL.HR_RECRUIT@aglgroup.com

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