Customer Service Assistant job at Yalelo Uganda | Apply Now

Customer Interaction:

• Respond to Inquiries: Answer questions and provide information about products, services, and policies via phone, email, chat, or in person.

• Handle Complaints: Address and resolve customer complaints in a courteous and efficient manner.

Support Services:

• Process Orders and Returns: Assist customers with placing orders, processing payments, and handling returns or exchanges.

• Provide Technical Support: Help customers troubleshoot technical issues with products or services.

Information Management:

• Update Customer Records: Maintain and update customer records in the company's database.

• Documentation: Document customer interactions and transactions, noting details of inquiries, complaints, and actions taken.

Problem-Solving:

• Identify Solutions: Work to identify solutions to customer problems, escalating issues to higher levels of support when necessary.

• Follow Up: Follow up with customers to ensure their issues have been resolved satisfactorily.

Product Knowledge:

• Stay Informed: Keep up-to-date with product knowledge and any changes in company policies or services.

• Educate Customers: Provide customers with detailed information about products and services to help them make informed decisions.

Sales Support:

• Upsell and Cross-Sell: Identify opportunities to upsell or cross-sell products and services.

• Promotional Activities: Inform customers about promotions, discounts, and special offers.

Team Collaboration:

• Coordinate with Colleagues: Work closely with other team members to ensure a cohesive customer service experience.

• Share Feedback: Provide feedback from customers to help improve products, services, and customer experiences.

Multitasking:

• Manage Multiple Tasks: Handle several tasks simultaneously, such as managing phone calls while entering data into the system.

• Prioritize Workload: Prioritize tasks based on urgency and importance.

Customer Relationship Management:

• Build Relationships: Establish and maintain positive relationships with customers, fostering loyalty and repeat business.

• Customer Satisfaction: Strive to ensure that customers are satisfied with their experience and the support they receive.

Training and Development:

• Continuous Learning: Engage in ongoing training to improve customer service skills and stay updated on new products and services.