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Job Summary

Job Title:
Customer Sales Representative
Employer:
Watu
Location:
Kampala, Uganda
Country:
Contract Type:
Full-time
Job Category:
Marketing and Sales
Number of Positions:
1
Deadline:
Tuesday, 2 January 2024

Related Jobs

Kampala, Uganda

Full-time

Deadline: 

2 Jan 2024

​Watu Credit, established in 2015 and headquartered in Mombasa, Kenya, is a dynamic non-bank financial institution dedicated to fostering financial inclusion by providing accessible asset financing solutions, particularly for motorcycles and three-wheelers. With a mission to empower individuals and businesses through innovative financial services, Watu Credit has earned recognition for its commitment to customer-centricity and integrity.

The company cultivates a collaborative and inclusive work environment, offering employees opportunities for professional growth and development. As a rapidly expanding organization, Watu Credit provides a range of job opportunities, including roles in human resources, customer care, and territory management, with flexible work arrangements. Since its inception, the company has evolved by integrating technology into its business model, delivering both secured and unsecured lending primarily via mobile services.

Operating across multiple African countries, Watu Credit employs between 1,000 to 5,000 individuals, reflecting its significant presence in the region. The company's core values encompass integrity, innovation, customer-centricity, and sustainability. Demonstrating a strong commitment to corporate social responsibility, Watu Credit actively engages in initiatives aimed at promoting financial literacy and economic empowerment within the communities it serves. For more information, visit their website at www.watuafrica.com.​

Customer Sales Representative job at Watu

Watu

Increase in revenue through increased credit conversions within the stores

ESSENTIAL JOB RESPONSIBILITIES

  • Drive sell out by conversion of cash customers to credit)

  • Increase in revenue through increased credit conversions within the stores

  • Ensure effective and efficient route compliance

  • Increase of store coverage by 12 new stores per month to increase the Simu universe

  • Build sound relationships with all customers, dealers/ store owners based on mutual trust and goodwill.

  • Provide continuous feedback as per client requirements(competitor activities, promotions, incentives, innovations, pricing, planograms)

  • Identify training needs and escalate to trainer for action (including refreshers for stores that are

  • finding difficulties in maintaining sell out

  • Monitor competitor’s new innovations and Market sensing, and in-store pricing

  • Ensure all company assets are maintained according to company policy

  • Negotiate for Prime/Front Space to maximize on visibility of Watu Simu retail elements

  • Check on store capacity and stock status for appropriate Simu sell out

  • Report back on VOC in a timely manner for quick fix to be implemented

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

  • Plan and prioritize, demonstrating abilities to manage competing demands

  • Check accurate pricing, promotional pricing, competitor pricing

  • Any other task assigned by management.


KPIS

  • Assigned Route Plan Units Performance

  • Business Development (min 8 stores per month)

  • Activity of Dealers / POS in route plan (85% AR)

  • Dealer & POS Compliance

  • Assigned stores (POS) - Off_Rate - Target below 8%

  • Actively tracking and escalating from performance dashboards &/Or weekly Retail Mapping / Management

  • Meeting

  • Dashboards included;

  • SIMU DS performance

  • WS: Simu Sales Anomalies

  • WS: Simu Fraud Investigation

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

KNOWLEDGE, SKILLS AND ABILITIES

  • Education (degree/diploma)

  • Minimum -Diploma in any business related field

  • Experience Minimum of 2 years’ experience in sales and Marketing and 1 years of experience working with a credit /fin tech company


Knowledge and skills

(General and technical)

Personal characteristics

  • Integrity - take ownership of assigned people and tasks

  • Empathy and advanced negotiation skills - ability to understand client and protect business interests at the same time

  • Independent problem solver - proactive approach to everyday challenges

  • Humility and motivation - We are looking for someone who does not misuse the authority and can motivate people in positive and forward thinking ways

  • Result driven and hungry to be the best


Technical Skills

  • Good computer skills.

  • PS. Women are highly welcome to apply.

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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