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Kampala, Uganda
Full-time
Watu Credit, established in 2015 and headquartered in Mombasa, Kenya, is a dynamic non-bank financial institution dedicated to fostering financial inclusion by providing accessible asset financing solutions, particularly for motorcycles and three-wheelers. With a mission to empower individuals and businesses through innovative financial services, Watu Credit has earned recognition for its commitment to customer-centricity and integrity.
The company cultivates a collaborative and inclusive work environment, offering employees opportunities for professional growth and development. As a rapidly expanding organization, Watu Credit provides a range of job opportunities, including roles in human resources, customer care, and territory management, with flexible work arrangements. Since its inception, the company has evolved by integrating technology into its business model, delivering both secured and unsecured lending primarily via mobile services.
Operating across multiple African countries, Watu Credit employs between 1,000 to 5,000 individuals, reflecting its significant presence in the region. The company's core values encompass integrity, innovation, customer-centricity, and sustainability. Demonstrating a strong commitment to corporate social responsibility, Watu Credit actively engages in initiatives aimed at promoting financial literacy and economic empowerment within the communities it serves. For more information, visit their website at www.watuafrica.com.
Customer Sales Representative job at Watu
Watu
Increase in revenue through increased credit conversions within the stores
ESSENTIAL JOB RESPONSIBILITIES
Drive sell out by conversion of cash customers to credit)
Increase in revenue through increased credit conversions within the stores
Ensure effective and efficient route compliance
Increase of store coverage by 12 new stores per month to increase the Simu universe
Build sound relationships with all customers, dealers/ store owners based on mutual trust and goodwill.
Provide continuous feedback as per client requirements(competitor activities, promotions, incentives, innovations, pricing, planograms)
Identify training needs and escalate to trainer for action (including refreshers for stores that are
finding difficulties in maintaining sell out
Monitor competitor’s new innovations and Market sensing, and in-store pricing
Ensure all company assets are maintained according to company policy
Negotiate for Prime/Front Space to maximize on visibility of Watu Simu retail elements
Check on store capacity and stock status for appropriate Simu sell out
Report back on VOC in a timely manner for quick fix to be implemented
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Plan and prioritize, demonstrating abilities to manage competing demands
Check accurate pricing, promotional pricing, competitor pricing
Any other task assigned by management.
KPIS
Assigned Route Plan Units Performance
Business Development (min 8 stores per month)
Activity of Dealers / POS in route plan (85% AR)
Dealer & POS Compliance
Assigned stores (POS) - Off_Rate - Target below 8%
Actively tracking and escalating from performance dashboards &/Or weekly Retail Mapping / Management
Meeting
Dashboards included;
SIMU DS performance
WS: Simu Sales Anomalies
WS: Simu Fraud Investigation
KNOWLEDGE, SKILLS AND ABILITIES
Education (degree/diploma)
Minimum -Diploma in any business related field
Experience Minimum of 2 years’ experience in sales and Marketing and 1 years of experience working with a credit /fin tech company
Knowledge and skills
(General and technical)
Personal characteristics
Integrity - take ownership of assigned people and tasks
Empathy and advanced negotiation skills - ability to understand client and protect business interests at the same time
Independent problem solver - proactive approach to everyday challenges
Humility and motivation - We are looking for someone who does not misuse the authority and can motivate people in positive and forward thinking ways
Result driven and hungry to be the best
Technical Skills
Good computer skills.
PS. Women are highly welcome to apply.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.