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Kampala, Uganda
Full-time
Uganda Development Bank (UDB) is the country’s national development finance institution, mandated to accelerate socio-economic development through sustainable financial interventions that promote inclusive growth and industrialization. With a mission to improve the quality of life for Ugandans by supporting value-added projects and enterprises, UDB is widely recognized for its impact in key sectors such as agriculture, manufacturing, infrastructure, and health.
The Bank fosters a purpose-driven work culture rooted in professionalism, innovation, and collaboration, offering employees opportunities for growth, continuous learning, and impactful service through both full-time and project-based engagements. Established in 1972, UDB has evolved from a traditional lender into a forward-thinking development partner, leveraging digital tools, public-private partnerships, and tailored financial solutions to stimulate job creation and economic resilience.
With a nationwide footprint and strategic sector focus, UDB supports both large-scale investments and small and medium enterprises (SMEs), operating on core values of integrity, excellence, sustainability, and customer centricity. The Bank is also committed to corporate social responsibility through capacity-building initiatives, environmental stewardship, and inclusive financing for women and youth-led businesses. For more information, visit www.udbl.co.ug.
Customer Experience Officer job at Uganda Development Bank Ltd
Uganda Development Bank
The Customer Experience Officer is responsible for ensuring that the customers of Uganda Development Bank Ltd receive excellent service and satisfaction.
The Customer Experience Officer is responsible for ensuring that the customers of Uganda Development Bank Ltd receive excellent service and satisfaction. The main duties of this role include:
Handling customer inquiries, complaints and feedback through various channels, such as phone, email, social media and chat.
Providing accurate and timely information about the bank's products, services, policies and procedures.
Resolving customer issues and escalating complex cases to the relevant departments or managers.
Identifying customer needs and preferences and suggesting suitable solutions or alternatives.
Collecting and analyzing customer feedback and data to identify areas of improvement and enhance customer loyalty.
Participating in training and development programs to update knowledge and skills.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
The qualifications required for this position are:
A bachelor's degree in business administration, marketing, communication or a related field.
At least two years of experience in customer service, preferably in the banking or financial sector.
Excellent communication and interpersonal skills, both verbal and written.
Proficiency in Microsoft Office applications and CRM software.
Ability to work under pressure, multitask and prioritize tasks.
A positive, proactive and customer-oriented attitude.
interested candidates should apply on-line using the job application form availed on the website www.udbl.co.ug, updated CV and attach copies of their certified academic documents by 12.00noon, on Monday 11th December 2023
UDBL is an equal opportunity employer.
Only shortlisted candidates will be contacted.
