%20(1).jpg)
.jpg)
.jpeg)
.jpeg)
Share this Job
About the Organisation
ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners across South Africa and East Africa. They provide high-quality professionals and support organizations in delivering world-class services. Their clients include premier inbound destination management companies in Africa, offering personalized tours, FIT arrangements, group travel experiences, and MICE products across multiple countries.
Customer Experience Coordinator job at ATL Global Business | Apply Now
Nairobi, Kenya
Are you looking for Customer care jobs in Kenya 2025 today? then you might be interested in Customer Experience Coordinator job at ATL Global Business
Full Time
Deadline:
25 Sept 2025
Job Title
Customer Experience Coordinator job at ATL Global Business
ATL Global Business
Job Description
The successful candidate will serve as the main point of contact for client feedback, handling complaints, compliments, and inquiries efficiently. They will monitor customer interactions through phone and email, analyze feedback for patterns, collaborate with internal teams to resolve issues, and proactively implement improvements. This role requires excellent communication skills, strong problem-solving abilities, and a proactive approach to customer service within the tourism industry.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
APPLICATION INSTRUCTIONS:
Interested candidates should submit their resume and a cover letter detailing their relevant experience to atlglobalbusiness@gmail.com and cc hr@senseofafrica.co.ke
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Serve as the main contact for customer complaints, compliments, and feedback after travel experiences.
Collaborate with sales, marketing, and operations teams to address issues and improve customer satisfaction.
Monitor and analyze customer feedback to identify patterns and areas for improvement.
Manage a high volume of customer interactions via phone and email professionally.
Maintain accurate records of customer interactions and feedback.
Proactively resolve problems to enhance the overall customer experience.
Participate in initiatives to improve service delivery and client satisfaction.
Assist in developing feedback protocols and reporting systems.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in Customer Service, Hospitality, Tourism, or a related field.
4–5 years of customer service experience; experience in tourism is a plus.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and professionally.
Strong organizational skills with attention to detail.
Proficiency in Microsoft Office; experience with customer service software is an advantage.
Ability to work independently and collaboratively in a team.
Positive attitude, empathy, and passion for helping others.
Flexibility to work varying shifts, including evenings and weekends.
Experience in a call center environment is an added advantage.
