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Customer Care Specialist – French Speakers job at Kerry Group | Apply Now
Kenya
Full Time
Are you looking for Administrative jobs in Kenya 2025 today? then you might be interested in Customer Care Specialist – French Speakers job at Kerry Group
About the Organisation
Kerry Group is the world's leading taste and nutrition company, providing innovative solutions for the food, beverage, and pharmaceutical industries. With a mission to deliver sustainable nutrition, Kerry partners with global customers to develop healthier, tastier products. The company offers a dynamic and inclusive work environment that encourages professional growth and development in a truly global setting.
Job Title
Customer Care Specialist – French Speakers job at Kerry Group
Kerry Group
Job Description
The Customer Care Specialist will be responsible for handling all aspects of customer account management, responding to customer queries, and supporting sales and supply chain functions. This role includes managing the end-to-end order-to-invoice process, maintaining accurate customer records, and ensuring compliance with import/export requirements. The ideal candidate must be fluent in French and English and capable of working cross-functionally in a fast-paced environment.
Duties, Roles and Responsibilities
Act as the primary point of contact for customer queries and orders
Manage full order-to-invoice cycle including quoting, proforma generation, and order processing
Ensure effective communication with customers and internal teams
Support sales by providing account activity reports and forecasting
Collaborate with cross-functional teams including sales, supply chain, and finance
Ensure timely and accurate data entry and document control
Maintain country-specific compliance for import/export documentation
Participate in process improvement initiatives and customer visits
Strictly adhere to safety and operational policies
Represent Customer Care in cross-functional meetings and projects
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration or related field
3–5 years' experience in customer service, supply chain, or account management
Fluent in French and English (written and spoken)
Strong understanding of finance/accounting principles
Proficient in SAP, Salesforce, and Microsoft Office Suite
Strong communication, time management, and problem-solving skills
Detail-oriented with the ability to multitask and manage responsibilities independently
Professional demeanor and ability to work in a dynamic, fast-paced environment
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
