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Kampala, Uganda

Full-time

Deadline: 

November 2, 2023 at 2:00:00 PM

About the Organisation

Uganda Heart Institute, is a specialized, public, tertiary care medical facility owned by the Uganda Ministry of Health. It is a component of Mulago National Referral Hospital, the largest hospital in Uganda, which serves as the teaching hospital of Makerere University College of Health Sciences.

Job Title

Customer Care Assistants job at Uganda Heart Institute (UHI)

Job Description

Oversee the management of the front desk office and reception area in accordance with established standards.

Duties and Responsibilities

Duties and Responsibilities:

  • Oversee the management of the front desk office and reception area in accordance with established standards. Collaborate with the Clinical team to provide guidance to patients and direct them to appropriate service points. Efficiently handle incoming and outgoing phone calls, maintaining comprehensive call records as per Hospital guidelines

  • Welcome, register, and assist patients and visitors, ensuring they are directed to relevant offices

  • Address inquiries and offer general information regarding the department's activities and services

  • Disseminate information about the Hospital's services,

    complying with established Hospital policies and procedures.

  • Foster effective coordination between internal and external customers and various Departments.

Qualifications and Competencies

Person Specifications

  • A diploma in Mass Communication, Customer Care, Hospitality, or related field from a recognized university/Institution.


How to Apply

Applications are invited from suitably qualified Ugandans to fill the under listed posts. Eligible persons should address their applications including a cover letter, copies of their academic/ professional certificates and transcripts, certificates of registration and practicing licenses where application, curriculum vitae (CV) and evidence of work experience where required, to;

The Executive Director,
Uganda Heart Institute,
P.O. Box 37392, Kampala.

Applications can also be hand delivered to Uganda Heart Institute Headquarters, Mulago -Kampala. Online applications should be sent on the UHI official e-mail info@uhi.go.ug. All applications must be received not later than 2nd November 2023.4 Medical Officer Special Grade (Cardiac Critical Care)

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