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Customer Care & Backoffice Assistant job at Q-Sourcing | Apply Now
Are you looking for Management Jobs in Uganda 2024? If yes, then you might be interested in Customer Care and Backoffice Assistant job at Q-Sourcing Limited
Kampala, Uganda
Full-time
Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.
Customer Care and Backoffice Assistant job at Q-Sourcing Limited
Q-Sourcing
To co-ordinate order receiving from customers and sales team, record them, organize them into routes and oversee invoicing and printing of dispatch and route documents
Order printing and logging
Follow up orders with the sales team as per the tracking form and distribution plan
Managing emails in relation to orders
Vetting orders on guidelines given by the sales team and filtering LPOs not to be invoiced for the second time
Vehicle co-ordination of both branch and HQ truck for loading date
Preparing freezer requisition for freezers required by the sales team and following up with the Finance & Admin Officer to reach Uganda on time
Route planning of local deliveries (Kampala)
Generate & print route lists and supporting loading sheets
Filing of route documents and credit note
Oversee walk-in and function clients
Attend to walk-in customers and ensure order processing has been done.
Ensure customers make payment ahead of order fulfillment
Handling of function orders to fulfillment – emphasis to be given on accuracy in order specification for invoice processing and timely delivery
Maintain an up-to-date database of customer contacts i.e. names, numbers, contact person, location, etc is maintained
Printing orders received through email and phone and logging them into records
Calling office customers for order replenishment
Achieve seamless & timely deliveries through proper route planning
Following up with the Branch Admin Officer on special orders that have been requested for
Make sure products requiring special delivery to clients/outlets who are not part of the normal route have been handled
Collaborate with the DE, Sales, and Route Planning teams to ensure undelivered goods from a particular route are scheduled for subsequent deliveries.
Prepare the previous day’s incidents/occurrences report
Attach returns notifications to invoices of their respective outlets.
Assist in confirming LPO details against their invoices
Compile a list of outlets that missed certain products due to stock outs
Follow up on stock availability with the office administrator
Co-ordinate account unblocking with credit department in head office
Filing invoices, route plans, loading sheets, sales return forms, freezer collection forms
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Degree in business management or any related field.
At least one year’s experience in customer service
Proficiency in MS Office packages
Strong technical skills
Effective verbal and written communication skills.
High speed and accuracy in data input.
Ability to set priorities, identify and address problems
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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