​

Key Responsibilities:

• Ensure timely and accurate reconciliation of Credit Reference Bureau (CRB), suspense accounts and posting of CRB transactions on a daily, weekly & monthly on a timely basis.

• Provide accurate reports; identify loan and current accounts lacking Financial card system (FCS) and National Identification Numbers (NIN) as per regulatory compliance and follow up with respective branches to amend appropriately.

• Monthly CRB data submissions to all the Credit Bureaus and verification of data accuracy before the final submission on the 10th of every month as per the Bank of Uganda rules and regulations.

• Accurately and timely preparing analytical internal reports that highlight insights into default trends, concentrations, correlations and performance monitoring statistics to guide decision making

• Generate periodic reports on data quality including a review of the data success rates rejected records and any other irregularities

• Prepare accurate and informative research management and regulatory compliance reports within the timelines advised

• Follow up with credit reference bureau stakeholders and ensure timely resolution of customer queries, disputes, and complaints and ensure the integrity of the system is maintained at all times

• Ensure full functionality of the FCS/CRB systems in all branches; break down issues by Contacting/coordinating repairs by the Bureaus, ensuring that clients obtain their cards with no hitches to avoid reputational issues.

• Initiate improvements on the data quality through a number of checks, undertake data clean up, follow up on issues raised from data review meetings, audit queries, and SLAs with service providers.

• Coordinate and disseminate communications to or from the Bureau, attend workshops or stakeholder meetings on behalf of the Bank and escalate critical issues to protect the Bank’s interest.

• Continuously train or identify external training opportunities for all relevant bank staff

  to build internal capacity so as to improve the quality of data submitted to the credit reference Bureau.

• Ensure total clean-up of Open Accounts on the Bureau with no updates in the submissions.

• Ensure remedial action for all Pending Accounts on the Bureau.