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About the Organisation
Founded in 2013, Cobalt is a leader in offensive security testing, combining its powerful SaaS platform with the exclusive Cobalt Core—a vetted community of 400+ elite pentesters. Cobalt enables organizations of all sizes to innovate securely and operate fearlessly by providing fast, collaborative, and effective pentesting solutions. Customers can launch a pentest in as little as 24 hours and integrate results directly into agile development cycles. With diversity and inclusion at its core, Cobalt is an Equal Opportunity Employer committed to building a global team where people can bring their authentic selves to work.
Contract Enterprise Customer Success Manager job at Cobalt | Apply Now
Remote, OR, USA
Are you looking for Management remote jobs in 2025 today? then you might be interested in Contract Enterprise Customer Success Manager job at Cobalt
Full Time
Deadline:
30 Sept 2025
Job Title
Contract Enterprise Customer Success Manager job at Cobalt
Cobalt
Job Description
The Enterprise Customer Success Manager will oversee assigned enterprise client accounts, ensuring successful onboarding, adoption, retention, and advocacy. This includes acting as a strategic advisor, building customized security testing programs, and aligning Cobalt’s offerings with customer business goals. The role involves collaborating with sales on renewals and upsell opportunities, managing escalations, monitoring service execution, and delivering key performance outcomes for clients. The CSM will serve as the voice of the customer, interfacing directly with internal and external C-level executives. This is a fast-paced role requiring adaptability, commercial acumen, and a consulting mindset.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Own overall enterprise client relationships, ensuring adoption, retention, growth, and satisfaction.
Establish trusted, strategic advisor relationships with customers to drive value realization.
Build and grow customer security testing programs.
Monitor service execution and proactively manage client satisfaction.
Partner with customers to define goals, KPIs, and success metrics.
Manage the annual renewal process and identify upsell opportunities.
Program-manage escalations and coordinate with internal teams.
Act as customer advocate internally, influencing product and service improvements.
Interface with C-level executives, internally and externally.
Collaborate with Sales to deliver a seamless customer experience.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
3–5 years’ experience in Customer Success and/or Account Management.
Proven ability to work with enterprise-level clients and C-level executives.
Strong project/program management skills.
Experience with Salesforce and CRM tools.
Detail-oriented with strong analytical skills.
Prior experience closing sales deals or driving renewals.
Excellent written and verbal communication skills.
Ability to multitask and adapt to changing priorities in a dynamic environment.
Commercial mindset with a customer-first attitude.
Self-driven, eager to learn, and motivated to exceed expectations.
