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Client Relations Manager, AfroMobile job at Next Media | Apply Now
Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Client Relations Manager, AfroMobile job at Next Media
About the Organisation
Next Media Group, established over 16 years ago, is Uganda's leading multimedia company, delivering news, entertainment, and digital content across television, radio, and online platforms. Under the leadership of CEO Kin Kariisa, the company has expanded from a single television station to a conglomerate comprising multiple TV stations, radio stations, and digital media outlets, including NBS TV, Sanyuka TV, Next Radio, and Nile Post.
Next Media is committed to innovative storytelling and has been recognized for its excellence in media, earning accolades such as the Public Opinion Awards. The company fosters a dynamic work culture that emphasizes creativity and growth, offering job opportunities across various departments, with details available on their official website. Their business model focuses on integrating traditional broadcasting with digital media to inform, educate, and transform audiences. With a diverse team and a reach that spans Uganda and beyond, Next Media upholds core values of integrity, innovation, and excellence.
The company actively engages in corporate social responsibility initiatives aimed at community development and empowerment. For more information, visit their official website at www.nextmedia.co.ug
Next Media is focused on being the leading electronic group in East Africa while creating value by leveraging on accurate data reliable, new technology, understanding consumer behaviour and staying competitive. It includes these brands; NBS TV, Nile Post News, Salam TV Uganda, Sanyuka TV and Cayman Consults.
Job Title
Client Relations Manager, AfroMobile job at Next Media
Next Media
Job Description
We are looking for an experienced and proactive Client Relations Manager to build and nurture long-term relationships with our clients. The successful candidate will serve as a primary point of contact, ensuring client satisfaction, addressing concerns, and identifying opportunities to offer solutions that align with the client’s needs. The Client Relations Manager will be instrumental in maintaining high levels of client engagement and driving business growth through relationship management.
Duties, Roles and Responsibilities
Key Duties and Responsibilities:
Develop and maintain strong, long-term relationships with clients by understanding their business goals and challenges.
Serve as the main point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely manner.
Collaborate with internal teams (e.g., sales, marketing, product development) to ensure client needs are met and solutions are delivered effectively.
Monitor and evaluate client satisfaction levels, resolving issues and providing recommendations for improvements when needed.
Identify and pursue opportunities for account growth, upselling, and cross-selling services and products.
Prepare and deliver regular reports to clients, including performance updates, product improvements, and strategic recommendations.
Work closely with the sales team to onboard new clients and ensure a smooth handover.
Organize regular check-ins, business reviews, and meetings to strengthen client relationships and keep them informed of new developments.
Keep track of market trends, competitor activities, and client feedback to offer proactive insights and suggestions to clients.
Ensure all client data and interactions are accurately recorded in CRM systems.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications, Skills and Experience:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Experience in sales or customer service roles.
Knowledge of the industry the company operates in (e.g., technology, finance, or manufacturing).
Understanding of market dynamics and trends affecting clients.
Proven work experience as a Client Relations Manager, Account Manager, or similar role.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Ability to build trust and foster long-term relationships with clients.
Strong problem-solving and conflict resolution skills.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
Demonstrated ability to manage multiple projects and meet deadlines.
A client-focused mindset with a commitment to delivering high-quality service.
Ability to analyze client feedback, data, and performance metrics to drive continuous improvement.
How to Apply
All candidates should send their applications with updated CVs via Email to: people@nextmedia.co.ug
Deadline: 1st November 2024
