Claims Officer job at Dfcu Bank | Apply Now

Review, compile, and submit to insurers, all necessary claim documentation to ensure accurate and complete processing of claims.

Notify insurers of new claims, forward supporting documents, follow up for settlement and call for any outstanding documents.

Maintain and update claims register /Bancassurance Portal. Document and file all reported claims per internal and regulatory guidelines.

Support loan recovery efforts by following up on claims to ensure that they are settled within the stipulated timelines to reduce the risk of credit facility write-offs.

Regular updates to customers and relationship managers on claim positions and statuses.

Respond to all inquiries regarding claims and provide information as requested by the various stakeholders.

Timely settle customer complaints and promote quality interactions with all stakeholders.

Compliance with the Bank’s policies and procedures Regulatory guidelines and post-audit recommendations.

Prepare regular claims reports as required by management.