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Kampala, Uganda



October 19, 2023 at 2:00:00 PM

About the Organisation

A subsidiary of CIC Insurance Group (PLC), CIC General Insurance (U) Ltd is one of the leading insurance service providers in the region. With our head office is in Kampala and regional offices in Kasese, Mbarara, Mbale, and Kampala Town Office, we are serving a wide range of customers from Cooperatives to Corporates, SMEs, NGOs, Government entities, and individuals. We offer a wide range of insurance and financial solutions through the co-operative spirit. Our insurance policy packages protect our client’s businesses giving them peace of mind to grow their wealth and achieve their financial goals. In all we do, we keep our word, a testament to our commitment to honor genuine and valid claims from all our clients.

Welcome to CIC. “We keep our word” to secure your future.

Job Title

Claims Manager job at CIC General Insurance (U) Ltd

Job Description

To help achieve the company’s objectives through proactive management of claims at an individual level and portfolio level, to manage costs, and to achieve a high level of customer satisfaction through a high level of claims management, resolution, and excellent customer service.

Duties and Responsibilities


  • Continuous and critical analysis of all claims information and ensure any adverse factors are identified for corrective action.

  • Supervise, train, mentor, and coach staff within the department to ensure they remain motivated.

  • Approving all payable claims to insureds and service providers within the set standards of service.

  • Setting performance standards/ benchmarks for all parties and ensuring and ensuring delivery under the service level agreements

  • Developing, documenting, and executing claims strategies and procedures taking into account emerging trends, potential outcomes, recoveries, and any associated costs.

  • Ensure reserves are correctly set and regularly reviewed to reflect the current position of the company’s liability.

  • Preparing and presenting accurate and timely management reports and statutory returns.

  • Identifying, appointing, and maintaining a team of efficient and competent service providers.

  • Resolving customers’ complaints and disputes swiftly and fairly to guarantee customer satisfaction.

  • Providing input to underwriters on review of potential or existing risks. Giving feedback on claims trends and their potential impact on the book.

  • Liaising with company lawyers and management on matters of claims litigations

  • To budget sufficient financial resources for the department, monitor and control the internal costs of running, and ensure that the department operates within the set budget.

  • Drafting and making recommendations on insurance policy wordings in conjunction with other departments.

Qualifications and Competencies


Academic Qualifications

  • Bachelor’s degree in Actuarial science, statistics, Business administration, or any related field.

Professional Qualifications

  • A diploma in Insurance is required.


  • Minimum of five (5) years’ relevant experience, two (2) of which at supervisory level.

  • Knowledge and experience in statistical data analysis is an added advantage.

Essential Knowledge/Skills and Experience Required:

  • Strategic thinker (E)

  • Distinctive analytical skills (E)

  • Superior negotiating skills (E)

  • Excellent communication skills (E)

  • Strong management and leadership skills (E)

  • Relationship management (E)

  • Excellent customer care (E)

  • Essential Behavioural Competencies:

  • People management (E)

  • Good coaching skills (E)

  • Commercial awareness (E)

  • Strong leadership skills (E)

  • Outstanding cross-functional coordination ability (E)

  • Ability to “constructively dissent” (E)

  • Ability to build strong relationships across the organization (E)

How to Apply




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