Related Jobs
.png)
Related Jobs
.jpg)
.png)
.jpg)
Related Jobs
Share this Job
Channel Support Manager – ATM/CDM job at Equity Group Holdings | Apply Now
Nairobi, Kenya
Full Time
Are you looking for IT jobs in Kenya 2025 today? then you might be interested in Channel Support Manager – ATM/CDM job at Equity Group Holdings
About the Organisation
Equity Group Holdings is a leading financial services provider in East and Central Africa, dedicated to delivering inclusive, customer-focused banking services. Known for innovation and operational excellence, Equity continues to expand its digital banking infrastructure while fostering strong partnerships with clients and communities.
Job Title
Channel Support Manager – ATM/CDM job at Equity Group Holdings
Equity Group Holdings
Job Description
This role is responsible for managing relationships with channel partners and stakeholders involved in ATM/CDM services. The Channel Support Manager will handle escalations, optimize support workflows, coordinate with internal teams to ensure timely resolution of technical and operational issues, and deliver exceptional merchant and partner experiences. The role also includes monitoring performance, supporting promotional initiatives, improving SOPs, and providing strategic insights for channel growth.
Duties, Roles and Responsibilities
Act as a primary point of contact for channel partners and stakeholders using ATM/CDM systems
Handle complex or escalated issues in collaboration with technical and product teams
Train and guide channel partners and staff on ATM/CDM updates and systems
Maintain consistent, high-quality service delivery across all channel support touchpoints
Support execution of ATM/CDM-related programs, including onboarding and engagement campaigns
Monitor partner performance and provide insights and feedback for improvement
Collaborate with marketing and operations teams for joint initiatives
Identify inefficiencies and implement improvements in the support workflow
Participate in refining SOPs, documentation, and overall support strategy
Represent stakeholder needs in internal meetings and suggest product improvements
Track service performance metrics and report on trends, risks, and improvement areas
.png)
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education
Bachelor’s Degree in Business, Information Technology, or a related field
Experience
Minimum of 2 years in channel support, customer service, or merchant services
Experience with POS, ATM, CDM, or other payment systems in the financial services or fintech space
Experience managing partner or merchant relationships is an added advantage
Key Competencies
Strong analytical skills with the ability to interpret and report data trends
Excellent team coordination, leadership, and communication skills
Technical knowledge of payment systems and support tools
Customer-centric mindset with a passion for service excellence
Adaptability in dynamic, fast-paced environments
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
