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Responsibilities

• Collaborate with stakeholders to develop and establish clear certification standards related to coffee quality, sustainability, organic farming, fair trade practices, or other relevant criteria.

• Receive and review certification applications from coffee producers, exporters, and organizations to ensure they meet the specified criteria and required documentation.

• Conduct on-site audits and assessments of coffee farms, processing facilities, and supply chain partners to verify compliance with established standards and regulations.

• Analyse audit results and assess whether Ibero Uganda Ltd comply with the established certification standards, including quality, sustainability, fair trade practices, and other criteria.

• Offer guidance, feedback, and recommendations to Ibero Uganda Ltd regarding necessary improvements or modifications to achieve and maintain certification compliance.

• Handle disputes or issues related to certification compliance, working to resolve conflicts while upholding the integrity of the certification process.

• Keep accurate and up-to-date records of coffee certifications, audits, assessments, and related documentation, ensuring compliance with regulatory requirements.

• Work closely with coffee producers, cooperatives, exporters, and other stakeholders to educate them about certification requirements, best practices, and the benefits of compliance.

• Ensure that the certification processes adhere to all legal and regulatory requirements relevant to Ibero Uganda Ltd.

• Prepare and present regular reports summarizing certification activities, audit results, compliance trends, and recommendations to management and other stakeholders.

• Conduct educational workshops and training sessions to promote understanding and adoption of certification standards for Ibero Uganda Ltd employees and farmers at large.

• Provide excellent customer service by addressing inquiries, concerns, and requests from clients, coffee producers, and stakeholders in a timely and professional manner.