Branch Manager – Lavington job at Absa Bank Kenya | Apply Now

Business Growth (60%)

• Drive strategic initiatives to grow branch performance and profitability.

• Align execution plans with bank strategy across growth, transformation, and returns.

• Monitor and adjust branch performance strategies.

• Manage risk in line with bank appetite and product performance feedback.

• Collaborate with internal business units for cross-selling and customer value enhancement.

• Conduct market intelligence to identify trends, opportunities, and policy impacts.

• Strengthen client relationships and staff competencies to build competitive advantage.

• Lead branch in customer acquisition, retention, and service migration.

• Track sales performance and provide continuous feedback and coaching.

Internal Controls & Governance (15%)

• Ensure branch compliance with all regulatory, operational, and bank policy requirements.

• Review and sign off on system reports and maintain records in line with records management policy.

• Support fraud prevention and financial crime awareness among team members.

• Manage costs in areas like staff overtime, utilities, stationery, and equipment.

• Meet minimum satisfactory audit rating through regular assessments and closure of exceptions.

• Enforce data privacy policies.

Customer Experience (15%)

• Maintain the branch’s look, feel, and service standards.

• Ensure fast and effective handling of customer issues and queries.

• Keep customer data accurate and updated.

• Track NPS scores and drive service improvement initiatives.

• Supervise customer service delivery to ensure minimal wait times.

People Management and Capacity Building (10%)

• Build and motivate a high-performing branch team.

• Oversee training, performance management, and succession planning.

• Foster a collaborative and productive work environment.

• Handle staff welfare, leave, and disciplinary matters.

• Drive completion of mandatory e-learning and internal training.