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BPO Manager in Kampala job at Groundbreaker | Apply Now

Are you looking for administrative Jobs in Uganda 2024? If yes, then you might be interested in BPO Manager in Kampala job at Groundbreaker Talents LTD

Bukerere, Uganda

Full-time

Deadline: 

February 15, 2024 at 2:00:00 PM

Apply Now

About the Organisation

Groundbreaker Talents is a full-time scholarship program in Software Engineering tailored to provide women from financially constrained backgrounds with the opportunity to exploit their full potential and access a brighter future in the digital era.

The youth in Sub-Saharan Africa holds great potential for fostering the next generation of IT developers. Our scholarship program serves as a talent pipeline, guiding the students to critical entry points into the industry. Giving access to valuable skills empowers a brighter future.

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Job Title

BPO Manager in Kampala job at Groundbreaker Talents LTD

Job Description

Job Title: BPO Program Manager Groundbreaker
Location: Bukerere, Uganda
Reporting to: Country Manager – Uganda
Management responsibility (if applicable): National Team
Contract terms and hours: Open-ended, subject to funding

Duties and Responsibilities

  • Develop and implement a comprehensive plan for the BPO center, including launch, program delivery, training, and ongoing operations.

  • Oversee the recruitment, selection, and training of entry-level Hosting Support Specialists.

  • Oversee the day-to-day operations of the BPO program.

  • Ensure high-quality and efficient delivery of online support services.

  • Manage program budget and ensure financial accountability and transparency.

  • Develop and implement effective systems for monitoring and evaluation to ensure program impact and efficiency.

  • Ensure compliance with all relevant laws, regulations, and policies.

  • Stay informed about trends and developments in the technology industry and education and make recommendations for increasing employability throughout the batches.

Qualifications and Competencies

Knowledge, qualifications, and experience

  • Minimum of 3 years of experience in BPO or a related field

  • Strong technological knowledge, especially in online support services and chat platforms.

  • Proven ability to manage and motivate staff at all levels. Experience in remote line management is essential.

  • Proven ability to undertake and lead strategic planning, program development, and evaluation.

  • Desirable: Degree/Bachelors in a tech-related field like software engineering or similar disciplines.


Skills and abilities

  • Excellent spoken and written English.

  • Ability to provide thought leadership and constantly drive for solutions.

  • Good organizational skills and the ability to work under pressure.

  • High-level communication skills, including experience communicating effectively across cultures and with diverse audiences, both verbally and in writing.

  • Demonstrable ability to think creatively and practically in support of initiatives to achieve positive change

  • Ability to break down barriers (structural, functional, cultural, other) between teams and facilitate sharing expertise and resources.

Enroll for CPA Uganda Course

How to Apply

Please submit a resume and cover letter stating your relevant experience, motivation, and earliest possible starting date to jobs@groundbreaker.org. The subject line should read "BPO Program Manager, Groundbreaker -Uganda."

Deadline for applications: 15th February 2023. Interviews will be conducted on an ongoing basis.
We are looking forward to receiving your application!

Apply Now
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