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ATM Operations Officer job at DFCU Bank | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in ATM Operations Officer job at DFCU Bank
Kampala, Uganda
Full-time
About the Organisation
DFCU Bank is a leading financial institution in Uganda, offering a wide range of banking services to individuals, businesses, and organizations. Established in 1964, DFCU Bank is known for its commitment to innovation, customer service, and financial inclusion. The bank provides various products, including savings and current accounts, loans, investment options, and digital banking solutions. DFCU Bank also supports SMEs with tailored financial solutions and has a strong focus on sustainable development and community empowerment. With a robust branch network and a dedicated team, DFCU Bank continues to drive economic growth and enhance the financial well-being of its customers.
Job Title
ATM Operations Officer job at DFCU Bank
DFCU Bank
Job Description
Reporting to the Manager- E Channels Operations, the role holder will be responsible for offsite ATM operations in line with operating guidelines as a means of contributing to quality service delivery.
Duties and Responsibilities
ATM Cash replenishment under dual control as per the laid down process flow and within the agreed service levels.
Reconciliation of ATM accounts as per the agreed frequency and act on any outstanding items. Escalate any exceptions timely to the Manager E-Channels Operations.
Timely processing of failed ATM transactions and reporting suspicious transactions as per AML/CFT definition of the same.
Attend to offsite ATMs-related queries promptly and provide an update to the stakeholders on the status.
Monitoring ATM uptime and action promptly during periods when the ATMs are down.
Handle ATM Keys and combination as a custodian of the ATM while referring to the operations manual.
Check ATMs for proper physical security maintenance and report exceptions immediately for resolution.
Work with the service providers (Cash in Transit and ATM maintenance) to enforce delivery of services as per the service level agreements.
Escalation of any process gaps that may result in potential or actual loss to the Manager of E-Channels Operations as per the incident reporting policy.
Contribute towards projects and continuous improvement initiatives that are geared towards automation of processes.
Manage ATM consumables e.g., journal rolls, and receipt rolls for proper operation of the ATMs and service availability.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Bachelor’s Degree.
Two years of banking experience in cash handling.
Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.
Knowledge and understanding of the back-office operations, procedures, and processes.
The ability to identify and engage with all the key stakeholders in the organisation.
Ability to prioritise daily tasks.
Ability to work with strict deadlines.
Customer oriented (Internal and external).
High level of integrity and ethical standards.
Excellent interpersonal and communications skills.
Ability to pay attention to detail.
Ability to effectively work within a team-oriented environment.
Proactive approach to work with a high level of maturity and self-drive.
Able to work under very demanding deadlines or timelines.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Vacanciesbank@dfcugroup.com
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