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ATM Operations Officer job at DFCU Bank | Apply Now

Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in ATM Operations Officer job at DFCU Bank

Kampala, Uganda

Full-time

Deadline: 

April 24, 2024 at 2:00:00 PM

About the Organisation

DFCU Bank, registered as the Development Finance Company of Uganda Bank Limited, is a commercial bank in Uganda. It is licensed by the Bank of Uganda, Uganda's central bank and national banking regulator.

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Job Title

ATM Operations Officer job at DFCU Bank

Job Description

Reporting to the Manager- E Channels Operations, the role holder will be responsible for offsite ATM operations in line with operating guidelines as a means of contributing to quality service delivery.

Duties and Responsibilities

  • ATM Cash replenishment under dual control as per the laid down process flow and within the agreed service levels.

  • Reconciliation of ATM accounts as per the agreed frequency and act on any outstanding items. Escalate any exceptions timely to the Manager E-Channels Operations.

  • Timely processing of failed ATM transactions and reporting suspicious transactions as per AML/CFT definition of the same.

  • Attend to offsite ATMs-related queries promptly and provide an update to the stakeholders on the status.

  • Monitoring ATM uptime and action promptly during periods when the ATMs are down.

  • Handle ATM Keys and combination as a custodian of the ATM while referring to the operations manual.

  • Check ATMs for proper physical security maintenance and report exceptions immediately for resolution.

  • Work with the service providers (Cash in Transit and ATM maintenance) to enforce delivery of services as per the service level agreements.

  • Escalation of any process gaps that may result in potential or actual loss to the Manager of E-Channels Operations as per the incident reporting policy.

  • Contribute towards projects and continuous improvement initiatives that are geared towards automation of processes.

  • Manage ATM consumables e.g., journal rolls, and receipt rolls for proper operation of the ATMs and service availability.

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Qualifications and Competencies

  • Bachelor’s Degree.

  • Two years of banking experience in cash handling.

  • Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.

  • Knowledge and understanding of the back-office operations, procedures, and processes.

  • The ability to identify and engage with all the key stakeholders in the organisation.

  • Ability to prioritise daily tasks.

  • Ability to work with strict deadlines.

  • Customer oriented (Internal and external).

  • High level of integrity and ethical standards.

  • Excellent interpersonal and communications skills.

  • Ability to pay attention to detail.

  • Ability to effectively work within a team-oriented environment.

  • Proactive approach to work with a high level of maturity and self-drive.

  • Able to work under very demanding deadlines or timelines.

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Vacanciesbank@dfcugroup.com

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