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Associate, IT job at Evidence Action | Apply Now
Jinja, Uganda
Full-time
Are you looking for information technology jobs in Uganda 2024 today? then you might be interested in Associate, IT job at Evidence Action
Evidence Action is a global health nonprofit dedicated to scaling evidence-based, cost-effective programs that alleviate poverty's burden. Since its establishment in 2013, the organization has expanded its reach, positively impacting over 530 million people across Africa and Asia. Recognized for its rigorous data-driven approach, Evidence Action has earned accolades from leading evaluators, including a four-star rating from Charity Navigator.
The organization fosters a dynamic work culture that emphasizes professional growth and a shared commitment to its mission, offering diverse job opportunities with competitive arrangements. Its innovative business model focuses on delivering high-impact health interventions at scale, such as Deworm the World and Safe Water Now, ensuring measurable improvements in global well-being.
Guided by core values of evidence-first decision-making, cost-effectiveness, and scalability, Evidence Action actively engages in corporate social responsibility initiatives aimed at sustainable development. For more information, visit their official website at www.evidenceaction.org
Associate, IT job at Evidence Action
Evidence Action
Job purpose
Primary responsibility is to provide 1st and 2nd level technical support and problem resolution, primarily via phone or remote desktop support tools, to the organization’s employees. This position is responsible for troubleshooting issues with all organization hardware, cloud, physical infrastructure, cyber security, and application systems within Uganda by promptly responding to user calls, service requests, and system alerts. Technical skills in IT, Communication skills, and a flexible approach to problem-solving are essential to this role and the varied daily challenges.
The Associate, Information Technology is expected to work independently to identify, evaluate, and recommend solutions to user issues, and engage vendors and warranty repair services when necessary. The Associate, Information Technology will lead on all Uganda technical projects, with direction from the regional IT team.
Direct reports: None
Reports to: Senior Associate, Operations
Duties and responsibilities
Technical support
• Be the local subject matter expert on Windows 11/Windows 10, Microsoft Office 2021 and Google Workspace.
• Responsible for providing operational support and maintaining organizational operational efficiency including occasional planned or emergency work outside regular business hours.
• Maintain and support the organization’s mobile devices (smartphones and tablets).
• Offer technical support to the procurement unit on all IT-related procurement needs e.g. laptops, CCTV cameras, printers, desktops, projectors, monitors, etc.
Inventory Management
• Assist in maintaining an accurate inventory of technology assets and related components for cost control and operational efficiency.
• Coordinate and maintain inventory of all ICT equipment hardware, software and ensure adequate supply and functionality in collaboration with relevant staff.
IT audit and compliance
• Ensure adherence of the IT policy.
• Responsible for maintaining NIST compliance.
Internet and Software Management
• Install and configure local area data communications networks which may carry data, voice, and video communications following organization standards.
• Troubleshoot any network-related issues and act as the main contact person between the organization and the Internet service providers.
Hardware management
• Troubleshooting and computer Maintenance to ensure optimal performance.
• Provide 1st and 2nd level technical support and problem resolution for hosted applications, computers, printers, copiers, and wired and wireless network issues.
System Administration
• Act as the main support/contact person for any box-related support among Uganda staff.
• Implement Disaster Recovery tools to ensure business continuity.
• Manage and log all IT related tickets in the helpdesk ticketing system.
IT Safety and security
• Setting up computer Security Measures on all computers in accordance with Evidence Action IT Policy.
Training
• Provide training to all staff in the country offices on systems in use by Evidence Action.
• Train all staff on systems in use by Evidence Action and IT policy and procedures.
• Provide end-user instruction to employees on IT Policies/Procedures, applications, and systems.
Key performance Indicators
• Ensure a sustained 99% internet uptime in all Evidence Action offices.
• Reduced staff unresolved IT issues.
• Sustain a 97.5% accuracy in office assets inventory including asset tagging and update of the fresh service system
• Reduced turnaround time in resolving IT related issues among the staff.
• Program and Procurement team is receiving the appropriate technical support on IT matters such as purchasing the right equipment.
• IT system is safe and free from any potential attacks.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Requirements
Qualifications
• Bachelor degree in Information and Communications Technology and related fields.
• Experience in IT service desk operations.
• 2 years’ work experience in a position with similar responsibilities.
• Experience in introduction, implementation and adoption of relevant technology and data management tools.
• Experience in Network configurations and installations.
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
