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Strategic Planning

• Provide input into Revenue Assurance strategy aligned with the overall Fintech Strategy

• Aid the dissemination of the RA strategy with stakeholders and colleagues from across the MTN Business.

• Create relationships with other functional areas where RA SPOCs will be established to spear head primary control implementation and performance within the functional unit and report back to RA on control performance status.

Operational Framework Planning

• Engagement with MTN Group Fintech RA Centre of Excellence to understand the risk and control framework for MTN RA operations.

• Working with MTN Group Fintech RA COE (Centre of Excellence) to provide input into new control design required for operational implementation.

• Support of the process for implementation, ensuring:

• Vendors or internal delivery teams are monitored in the delivery process.

• Requirements are clearly defined and agreed Solution design is informed.

• Testing is performed.

• Implementation of the controls is achieved in terms of time and quality.

• Input to planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.

• Controls around the 6 unicorns of Fintech are fully and adequately covered in the operational framework.

• Liaise with the Measurement and Reporting COE team to ensure that the Measurement and Reporting framework is adequate to accurately captured and quantify leakages found during control performance.

• Operations Infrastructure Planning and Deployment

• Understand the industry trends in relation to Revenue Assurance operations infrastructure and performance.

• Support for the Shared Service infrastructure implementation, ensuring timeliness and quality needs are understood and met.

• Ongoing enhancement of the Shared Service infrastructure to ensure existing and future operations needs are met.

Operational Framework Management

• Awareness of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time

• Undertaking of the control performance of the Shared Service Centre, ensuring:

• Timely receipt of data from all source systems

• Validation of the accuracy and completeness of data from all source system

• Control execution per the agreed schedule

• Analysis of control results to identify exceptions.

• Root cause analysis to identify issues and incidents.

• Management of the suppliers, customers, and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.

Operational Incident Management

• Support of the incident management process for responsible operations, including escalation management.

• This includes:

• Issue analysis, confirming the nature and impact of the incident.

• Logging of the issues in the prescribed manner, format, and system

• Quantification of the leakage risk relating to the incidents identified.

• Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution.

• Escalation and communication of the impact of the issues to Group and local management and executives

• Oversight of the incident resolution, ensuring service levels have been met.

• Incident resolution and closure management, including final quantification and benefits identification.

Technology Management

• As a customer of Revenue Assurance technology, responsibilities include:

• Involvement, as key customer in the specification, evaluation, design, and implementation of technologies

• Support of interface with RA Technical Assurance management

• Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation.

• Support in vendor management relating to performance of the vendor and solution.

Continuous Improvement

• Input of operational improvements required to reduce and mitigate risks identified.

• Engagement with key stakeholders in the review and agreement of improvement motivations

• Support for improvement delivery, ensuring timeliness and quality standards are met.

• Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team.

• Support for control gap closure, control quality and risk reduction improvement delivery

• Reporting of improvement results and residual risk levels

Stakeholder Management

• Support for the framework development for the supply and performance of services from and to these customer and stakeholders

• Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved, and managed.

• Assist Fraud Management with investigations where required.

• Highlight any findings to Fraud that requires Fraud to investigate.

Audit Management

• Awareness of audit supplier expectations in relation to audit plans and approach

• Providing audit support to auditors during the performance of the audit.

• Review, and input to audit findings, ensuring an optimal outcome for MTN.

• Support for prompt and effective issue resolution and closure.

• Maintain evidence for audit reference.

• Ensure that timely closure of all audit findings.

• Support with reports into the Risk and Audit Committee Pack

Revenue Assurance Governance Process

• Support the education of internal customers on the role of RA – through the RA Governance forums – and how they may contribute.

• Implement action points related to Revenue Assurance Governance Forums

• Implementation of RA Polices and Standard Operating Processes

Reporting

• Monitor and maintain the accuracy of reports that measure revenue streams.

• Prepare monthly RA Operations operational reports and give input into the overall RA monthly reporting.

• Escalate all new, significant, or long outstanding matters to management/line-manager.

• Maintain tracker of all leakages and issues being raised by RA for reporting and follow-up purposes.

• Escalate high risk matters to Group as approved by line-manager and CFO with the relevant issue details.