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Analyst - CVM Base Management job at MTN Uganda | Apply Now

Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Analyst - CVM Base Management job at MTN Uganda Limited

Kampala, Uganda

Full-time

Deadline: 

March 8, 2024 at 2:00:00 PM

About the Organisation

MTN Uganda is a subsidiary of MTN Group, a multinational telecommunications group connecting approximately 232 million people in 22 countries across Africa and the Middle East.

PRO CV

Job Title

Analyst - CVM Base Management job at MTN Uganda Limited

Job Description

Planning, building, maintaining, commercializing, and implementing predictive and segmentation models spanning prepaid, and enterprise bases.

Duties and Responsibilities

  • Perform churn analysis & propose actions to reduce overall and product churn.

  • Data Collection and Analysis: Collect and analyze customer data, including usage patterns and customer health metrics, to identify trends and insights that inform decision-making.

  • KPI Monitoring: Develop and maintain key performance indicators (KPIs) to track and measure customer health.


Generate regular reports and share insights with stakeholders.

  • Customer Segmentation: Segment customers based on various criteria such as product usage, activity, and feedback to tailor engagement strategies and support initiatives that will accelerate revenue and stickiness.

  • Predictive analysis: Utilize predictive analytics models to forecast customer behavior, identify potential churn risks, and recommend proactive measures to mitigate them.

  • Customer feedback: Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.

  • Product adoption analysis: Assess product adoption rates and identify opportunities to improve user onboarding and future utilization through data-driven recommendations.

  • Cross functional collaboration: Collaborate closely with other stakeholders like, Sales, Marketing, and enterprise and mobile money teams to share insights and influence strategies for enhancing customer retention.

  • Automation and tools: Implement and maintain data automation processes and tools to streamline campaigns and reporting.

  • Continuous Improvement: Stay updated on industry trends and best practices in base management analytics to continuously improve our approach.

  • Managerial / Supervisory Responsibilities

  • Have the self-insight and flexibility to adapt to different situations.

  • Communicate actively and effectively resolving any potential conflicts that may arise.

  • Employee relations and collaborative teamwork

  • Manage contributions and expectations of external service providers and stakeholders.

  • Ensure ongoing liaison with other areas of the business.

  • Review performance management, evaluating, assessing, and tracking performance to ensure that objectives and targets are achieved.

  • Communicate actively to effectively resolve any potential conflicts that may arise.

  • Have the self-insight and flexibility to adapt to different situations.

  • Live the MTN Brand values –influence employees’ behavior.

  • Influence other stakeholders to achieve the business objectives of the channel.


Creativities (improvement/innovation inherent)

  • Suggests concrete ways to improve productivity and improve resource utilization.

  • Strive to automate processes and procedures wherever possible.

  • Apply market research in an optimal way to continually improve processes and procedures.

  • Communicate results and recommendations to the relevant areas of the business to build a competitive advantage.

  • Recommend creative and innovative solutions to enhance MTN performance.

  • Establish sound relationships with service providers and vendors and business segments.

  • Encourage continuous service improvement.

  • Implement cost-saving activities.


Vulnerabilities (control span)

  • Business expectations vs. the delivery reality

  • Data integrity

  • Poor customer service will impact negatively on revenue.

  • Speed to market

  • Limited resources

  • Evolution of technology

  • Legislative changes

  • Reliance on the stability and availability of systems

  • Non-achievement of turnaround times

  • Inappropriate processes resulting in delayed service to clients.

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Qualifications and Competencies

  • Bachelor’s degree preferably in mathematics, Actuarial Science, Economics, Information Technology, Statistics, Business computing or Commerce

  • Postgraduate qualification in Marketing or Business Administration will be an added advantage


Other Training:

  • Data Science, Machine Learning, Data Analysis and Visualization

  • Computer Science, Software Engineering, Statistics and Applied Mathematics

  • Systems design and testing

  • Big Data technologies

  • Data Warehousing

  • Customer Value Management,


Work Experience

  • At least 2 years’ experience in business analysis and financial modeling in the marketing environment.

  • Proven experience in data analysis and reporting, with a focus on customer value management.

  • Proficiency in data analysis tools and languages (e.g.SQL, Python, R).

  • Strong analytical thinking and problem-solving skills.

  • Excellent communication skills with the ability to translate data insights into actionable recommendations.

  • Detail-oriented and able to manage multiple data sources efficiently.

  • Demonstrated leadership in predictive and heuristic modelling within a large organization.

  • Telecommunication experience is an added advantage.


Knowledge:

  • Expertise in customer data, information systems, data warehouses, data marts, business intelligence software and systems

  • CVM methodology, principles, capabilities, and techniques.

  • Business Analysis and Data Management

  • Statistical modeling and multivariate analysis

  • Segmentation techniques

  • Scoring techniques

  • Data Quality analysis

  • Algorithm Knowledge

  • Data mining and predictive analytics

  • Reporting and performance analysis

  • Knowledge of local markets, including market trends

  • Business Performance Measurement & Management

  • Business and financial planning


Attributes and Skills Necessary Skills:

  • Results Achiever - Produces sustainable commercial results through ethical practices.

  • Operationally Astute - Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns.

  • Ability to Translate commercial objectives to technical terms for ensuring underlying system readiness.

  • Strong Strategic and Analytical Thinking

  • Strong Knowledge in Campaign Management and CRM tools (Flytxt is an added advantage)

  • Advanced statistical software skills (SQL, Python, R, etc)

  • Advanced use of Excel (Excel, VBA for Excel, etc)

  • Business and strategic acumen

  • Strong interpersonal, negotiation skill and conflict management skill


Behavior Attributes

  • High performing individual with strong standing to be perceived as peer for senior management.

  • Ability to support overall campaign management design.

  • High level of energy and creativity, willingness to go the extra mile.

  • Open and trustworthy personality and strong relationship building

  • Strong sense of professionalism and integrity

  • Highly driven and motivated individual, with strong personal presence, integrity and resilience

  • Effective Communication

  • Planning and organization

  • Results orientated.

  • Team player

  • Composed and confident

  • Focused and priority driven.

  • Customer centricity

  • Pressure tolerance

  • Consultative

  • Alert to environment changes and trends

  • Balances personal life with work

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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