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Amf Engagement Manager job at Jibu | Apply Now

Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Amf Engagement Manager job at Jibu

Kampala, Uganda

Full-time

Deadline: 

March 22, 2024 at 2:00:00 PM

About the Organisation

Jibu, Inc is a for-profit social enterprise that prioritizes impact in our communities. Our hybrid approach stimulates responsible economic growth and independence. Through local entrepreneurship we produce safe drinking water as well as supply other essential products like LPG (Liquified Petroleum Gas) and fortified porridge and sell them at affordable prices in the communities served. While drinking water is our immediate focus, our ultimate goal is to launch a network of independent franchise owners who, with high visibility retail storefronts and proven business acumen, are poised to revolutionize the African landscape while paving the way for developed world resources to become more effectively deployed in emerging markets.

The Jibu ecosystem is made of Jibu, Inc (founding franchisor), Jibu Area Master Franchisors (AMFs), and Jibu Franchisees.

PRO CV

Job Title

Amf Engagement Manager job at Jibu

Job Description

The engagement manager is often the primary point of contact for clients. They are responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring client satisfaction with the services provided.

Duties and Responsibilities

  • Client Relationship Management: The engagement manager is often the primary point of contact for clients. They are responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring client satisfaction with the services provided.

  • Project Management: They oversee the execution of projects related to application management, ensuring that projects are delivered on time, within budget, and meet quality standards. This includes defining project scope, creating project plans, allocating resources, and managing risks.

  • Resource Management: Engagement managers are typically responsible for managing the team of professionals assigned to work on client projects. This includes recruiting, hiring, training, and evaluating team members to ensure they have the necessary skills and expertise to meet client needs.

  • Financial Management: They are often responsible for managing the financial aspects of client engagements, including budgeting, forecasting, and tracking project expenses. They ensure that projects are profitable and that financial targets are met.

  • Risk Management: They identify and manage risks associated with client engagements, including technical, operational, and financial risks. This involves developing risk mitigation strategies and ensuring that appropriate measures are in place to address potential issues.

  • Quality Assurance: Engagement managers are responsible for ensuring that the services provided meet quality standards and exceed client expectations. This may involve implementing quality assurance processes, conducting regular reviews and audits, and addressing any issues that arise.

  • Communication: They facilitate communication between the client and the service provider, ensuring that both parties are kept informed of project status, issues, and progress. They also communicate client feedback and requirements to the project team to ensure alignment with client expectations.

  • Contract Management: Engagement managers often play a role in negotiating contracts with clients and ensuring that contractual obligations are met. This includes reviewing contracts, identifying any potential risks or issues, and working with legal and finance teams to ensure compliance.

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Qualifications and Competencies

  • Technical Proficiency: An AMF engagement manager should have a solid understanding of application management principles, methodologies, and technologies. They should be familiar with various software development lifecycles, ITIL (Information Technology Infrastructure Library) practices, and relevant tools and platforms used in application management.

  • Project Management Skills: Strong project management skills are essential for overseeing client engagements effectively. This includes the ability to define project scope, create project plans, allocate resources, manage budgets, and track progress to ensure that projects are completed on time and within budget.

  • Leadership Abilities: An effective engagement manager should be able to inspire and motivate their team members to achieve project goals and deliver high-quality results. They should be capable of providing direction, making decisions, resolving conflicts, and fostering a positive work environment.

  • Client Relationship Management: Building and maintaining strong relationships with clients is a critical aspect of the role. An AMF engagement manager should have excellent communication and interpersonal skills, as well as the ability to understand client needs, address concerns, and manage expectations effectively.

  • Problem-Solving Skills: The ability to identify issues, analyze problems, and develop effective solutions is essential for success in this role. Engagement managers should be proactive in identifying potential risks and issues and implementing strategies to mitigate them.

  • Business Acumen: A solid understanding of business principles and objectives is necessary for aligning client engagements with organizational goals. Engagement managers should be able to identify opportunities for business growth, drive value for clients, and ensure that projects are financially viable.

  • Analytical Skills: The ability to analyze data, interpret metrics, and derive insights is important for monitoring project performance, identifying trends, and making data-driven decisions.

  • Flexibility and Adaptability: The IT landscape is constantly evolving, and engagement managers should be able to adapt to changing technologies, methodologies, and client requirements. Flexibility and adaptability are key to success in this dynamic environment.

  • Education and Experience: While specific educational requirements can vary, a bachelor's degree in computer science, information technology, business administration, or a related field is often preferred. Relevant certifications in project management (e.g., PMP), IT service management (e.g., ITIL), or specific technologies may also be beneficial. Additionally, previous experience in application management, project management, or client-facing roles is typically required.

  • Industry Knowledge: Familiarity with the industry or industries in which the clients operate can be advantageous, as it helps the engagement manager better understand client needs, challenges, and competitive landscapes.

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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Send your resume at: jobs@jibuco.com

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