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Key Duties and Responsibilities:

• Plan tasks and assign them to the ground handling staff and ensure efficient, smooth operations

• Assist in monitoring operations/activities handled by staff/handling agents to enhance efficient service delivery and maintain schedule integrity

• Liaise with other service providers to ensure safe operations and on-time departure

• Prepare pre/post flight departure reports for records maintenance and performance analysis

• Brief/Debrief flight crew and handling agents to establish smooth flight operations

• Contribute to the definition and development of RwandAir products portfolio, particularly Airport services

• Ensure all flights are handled in accordance with company standards and the country’s laws for smooth and safe operations

• Ensure cost-effective service delivery within the agreed scope and standards.

• To ensure that staff levels and shift patterns are optimized.

• To ensure a safe and secure environment in compliance with relevant legislative /industry requirements.

• To ensure suitability, trained/qualified/competent staff are placed through the working areas.

• Routine monitoring of safety and quality critical activities within areas of operations.

• Place catering orders based on booked loads to meet passenger needs/expectations