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About the Organisation
Company Name] is a leader in the telecommunications industry, dedicated to providing innovative connectivity solutions. With a fast-paced and competitive market, the company focuses on enhancing customer experience and delivering high-quality service.
Agent - Sales Support job at MTN Group | Apply Now
Roodepoort, Gauteng, South Africa
MTN Group Limited (formerly M-Cell) is a South African multinational corporation and mobile telecommunications provider. Its head office is in Johannesburg. MTN is among the largest mobile network operators in the world, and the largest in Africa.
Are you looking for Agent - Sales Support jobs in South Africa 2025 today? then you might be interested in Agent - Sales Support job at MTN Group
Full Time
Deadline:
4 Apr 2025
Job Title
Agent - Sales Support job at MTN Group
MTN Group
Job Description
The Sales Support Agent is responsible for facilitating sales activities, improving process efficiency, and maintaining high levels of customer service. The role involves coordinating order fulfillment, resolving customer inquiries, managing sales-related documentation, and providing administrative support to ensure smooth operations. The position also includes proactive customer engagement, sales analytics, and cross-functional collaboration to enhance sales performance and service delivery.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Assist in achieving and exceeding sales targets through proactive support.
Coordinate with internal and external teams to activate sales efficiently.
Manage customer transitions during upgrades and downgrades.
Work closely with the order fulfillment team to ensure timely and accurate order processing.
Troubleshoot and resolve system-related customer queries to improve the sales experience.
Handle administrative tasks, including order processing, ticket management, and sales documentation.
Maintain detailed records of sales activities for performance tracking and analysis.
Stay updated on product offerings, pricing, and promotions to assist the sales team effectively.
Provide feedback for the improvement of sales processes and systems.
Respond to inbound sales inquiries and resolve customer issues efficiently.
Engage in outbound sales activities to convert leads into successful sales.
Collaborate with internal teams to handle escalations and ensure customer satisfaction.
Assist in training initiatives by sharing knowledge and recommending process improvements.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
Minimum of a 1-year tertiary certification or diploma in a relevant field.
Experience:
Proven experience in sales support, customer service, or a similar role.
Experience in the telecommunications industry is preferred.
Familiarity with order fulfillment processes and CRM systems.
Understanding of Agility for managing leads and tickets.
Experience working with Qcontact or similar sales support tools.
Skills and Competencies:
Strong communication and interpersonal skills to interact with customers and internal teams.
Excellent organizational and administrative abilities with attention to detail.
Analytical mindset to interpret sales data and suggest performance improvements.
Problem-solving skills to manage customer escalations effectively.
Customer-centric approach with a proactive attitude.
Ability to adapt to changing business needs and multitask in a fast-paced environment.
Team-oriented mindset, promoting collaboration across departments.
