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After Sales Manager job at True North Consult Ltd | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in After Sales Manager job at True North Consult Ltd

Kampala, Uganda

Full-time

Deadline: 

May 6, 2024 at 2:00:00 PM

Apply Now

About the Organisation

True North Ltd started operations in 2008 under the name Efrivo Services Ltd as an IT & Management consultancy services company. In June 2011, it rebranded under the trade name True North Consult Ltd to reflect its current focus on People Management Advisory Services.
We are proud to be the only people management consultancy in Uganda that is run by qualified Human Resource Management Professionals.

Our niche is in the provision of bespoke management services to organizations of all sizes. The company has a network of over 15 consulting partners with over 10 years hands-on experience in their respective areas of expertise.

Because we are small, every customer is big, therefore you are guaranteed dedicated effort and service from highly qualified and experienced resources.

CV

Job Title

After Sales Manager job at True North Consult Ltd

Job Description

The After Sales Manager is responsible for managing customer service operations and ensuring customer satisfaction after the sale of products or services. They play a critical role in resolving customer issues, managing warranties, and fostering long-term relationships with customers.

Duties and Responsibilities

  • Develop and implement strategies to enhance the after-sales service experience and promote customer loyalty.


  • Oversee the resolution of customer inquiries, complaints, and escalations in a timely and satisfactory manner.

  • Manage warranty administration processes, including claims processing, product repairs, and replacements.

  • Collaborate with internal teams, including sales, operations, and quality assurance, to address customer issues and improve service delivery.

  • Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions.

  • Develop and maintain strong relationships with customers to understand their needs and preferences.

  • Provide training and guidance to customer service staff to ensure they deliver exceptional service and meet performance targets.

  • Analyze after-sales service data and trends to identify opportunities for process optimization and efficiency.

  • Ensure compliance with company policies, procedures, and regulatory requirements related to after-sales service operations.

Qualifications and Competencies

  • Bachelor's degree in Business Administration, Marketing, or a related field.

  • Proven experience in customer service or after-sales management roles, preferably in the retail or consumer goods industry.

  • Strong customer service and problem-solving skills with a focus on achieving positive outcomes.

  • Excellent communication and interpersonal skills to interact effectively with customers and internal stakeholders.

  • Proficiency in CRM software and other customer service tools.

  • Knowledge of warranty administration processes and best practices..


Competencies

  • Empathy and patience in dealing with customer inquiries and concerns.

  • Attention to detail and accuracy in processing warranty claims and service requests.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Results-oriented with a commitment to achieving customer satisfaction goals.

  • Continuous improvement mind-set and willingness to adapt to changing customer needs.

Enroll for CPA Uganda Course

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
You can apply by submitting your cover letter and CV to exechire@truenorthafrica.com with subject line After Sales Manager

Apply Now
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