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After Sales Manager job at True North Consult Ltd | Apply Now
Kampala, Uganda
Full-time
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in After Sales Manager job at True North Consult Ltd
True North Ltd is a leading consulting and talent solutions firm dedicated to helping businesses and individuals achieve their full potential through strategic human capital development, leadership training, and organizational transformation. Recognized for its expertise in executive search, talent management, and business advisory services, the company has built a strong reputation for delivering tailored solutions that drive growth and operational excellence.
True North Ltd fosters a dynamic and inclusive work culture, offering employees opportunities for continuous learning, career development, and a collaborative environment that values innovation and excellence. The company provides diverse job opportunities in consulting, recruitment, training, and business strategy, with flexible work arrangements that support productivity and work-life balance.
Since its inception, True North Ltd has evolved by leveraging industry insights, cutting-edge technology, and a deep understanding of market trends to develop innovative talent solutions that address workforce challenges. Its business model integrates data-driven recruitment, leadership coaching, and digital HR solutions to enhance talent acquisition, employee engagement, and business performance.
With a broad reach, the company serves clients across multiple industries, including finance, healthcare, technology, and manufacturing, supporting businesses in Uganda and beyond. Rooted in core values of integrity, excellence, collaboration, and impact, True North Ltd remains committed to fostering ethical business practices and sustainable talent development. Through Corporate Social Responsibility (CSR), the company actively supports youth employment programs, leadership mentorship, and community capacity-building initiatives to drive positive social change. For more information about services, partnerships, and career opportunities, visit [Company Website].
After Sales Manager job at True North Consult Ltd
True North Consult Ltd
The After Sales Manager is responsible for managing customer service operations and ensuring customer satisfaction after the sale of products or services. They play a critical role in resolving customer issues, managing warranties, and fostering long-term relationships with customers.
Develop and implement strategies to enhance the after-sales service experience and promote customer loyalty.
Oversee the resolution of customer inquiries, complaints, and escalations in a timely and satisfactory manner.
Manage warranty administration processes, including claims processing, product repairs, and replacements.
Collaborate with internal teams, including sales, operations, and quality assurance, to address customer issues and improve service delivery.
Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions.
Develop and maintain strong relationships with customers to understand their needs and preferences.
Provide training and guidance to customer service staff to ensure they deliver exceptional service and meet performance targets.
Analyze after-sales service data and trends to identify opportunities for process optimization and efficiency.
Ensure compliance with company policies, procedures, and regulatory requirements related to after-sales service operations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in customer service or after-sales management roles, preferably in the retail or consumer goods industry.
Strong customer service and problem-solving skills with a focus on achieving positive outcomes.
Excellent communication and interpersonal skills to interact effectively with customers and internal stakeholders.
Proficiency in CRM software and other customer service tools.
Knowledge of warranty administration processes and best practices..
Competencies
Empathy and patience in dealing with customer inquiries and concerns.
Attention to detail and accuracy in processing warranty claims and service requests.
Ability to work independently and collaboratively in a fast-paced environment.
Results-oriented with a commitment to achieving customer satisfaction goals.
Continuous improvement mind-set and willingness to adapt to changing customer needs.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
You can apply by submitting your cover letter and CV to exechire@truenorthafrica.com with subject line After Sales Manager
