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Arua, Uganda



November 28, 2023 at 2:00:00 PM

About the Organisation

UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for people forced to flee their homes because of conflict and persecution.

We lead international action to protect refugees, forcibly displaced communities and stateless people.

Job Title

Administrative Officer job at United Nations High Commissioner for Refugees (UNHCR)

Job Description

The Administrative Officer is responsible for the implementation of general administrative and resource management tasks as delegated by the supervisor. S/he will work with an oversight from the supervisor, who will provide general guidance and work plans for identifying work priorities and appropriate approaches; work is controlled for meeting expected results.
S/he will establish and maintain efficient administrative control mechanisms to ensure compliance with UN administrative, financial and human resources rules and procedures. Contacts on administrative/budgetary related issues are mainly with Sections/Units/Offices within the organization both at HQ and in the Field and with local suppliers/services to ensure provision of services and resolution of difficult problems.

The incumbent will maintain frequent external contacts with counterparts in other organizations or at working level in national Governments on issues of importance to Organization's programmes. He/she acts as adviser or representative of the Organization with authority to discuss problems and seek common ground on which to recommend solutions based on predetermined guidelines provided by higher authority.
The incumbent may directly supervise local staff.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties and Responsibilities


  • Contribute to the provision of resources (human, material and services) necessary to support the day-to-day activities of the staff in the office.

  • Monitor the day-to-day personnel and administrative operations of the office.

  • Provide advice on personnel and administrative policies and procedures.

  • Liaise with Government and other external actors in providing vital supportive services (i.e. processing of residency, visas, tax exemptions, etc.).

  • Attend inter-agency and other meetings, with specific focus on general administration, staff safety and human resources issues (i.e. common services), when requested.

  • Implement processes and procedures to improve and strengthen internal controls in line with UNHCR rules and regulations.

  • Coordinate the preparation of staffing and administrative budget requirements for the office.

  • Participate in a competitive procurement process for selecting, awarding and issuing local contracts, in line with UNHCR regulations, rules and procedures.

  • Manage contracts for the premises, cleaning and security services, and other services as and when required.

  • Serve as a member of the Local Contracts Committee (LCC).

  • Undertake missions to field locations to review administrative arrangements and make appropriate recommendations as required.

  • Provide guidance and oversight on processes related to the mission travel of staff.

  • In the absence of an HR Officer, prepare recruitment, appointments and administrative formalities concerning local staff.

  • Review and approve the settlement of employee entitlements including DSA, local salaries and the Medical Insurance Plan (MIP).

  • Coordinate training and capacity-building activities to staff in administrative related areas.

  • In coordination with Human Resources and Field Security, undertake periodic reviews to ensure that the Office premises are set up and staff accommodation are managed in line with the organizational policies and any related issues are brought to the attention of DHR.

  • Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

  • Perform other related duties as required.

Qualifications and Competencies

Minimum Qualifications

  • Years of Experience / Degree Level

  • For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

  • Accounting, Public Administration, Business Administration, Economics or other relevant field.

  • Certificates and/or Licenses

  • Not specified

Relevant Job Experience


  • At least 2 years of relevant work experience in an intergovernmental organization (United Nations or similar). Good knowledge of United Nations administrative and human resources rules and procedures. Excellent computer skills, in particular in MS Office applications.


  • Completion of relevant UNHCR learning programme.

  • Functional Skills

  • MG-Resource Management

  • GB-Building Maintenance

  • SC-Contract management

  • SC-Inventory / Stock management

  • MG-Office Management

  • (Functional Skills marked with an asterisk* are essential)

Language Requirements

  • For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

  • For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

  • For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

How to Apply

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