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Job Summary

Job Title:
Service Center Technician
Employer:
D.light
Location:
Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Engineering
Number of Positions:
2
Deadline:
Wednesday, 28 May 2025

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2 Service Center Technician job at D.light | Apply Now

Uganda

Full Time

Are you looking for Engineering jobs in Uganda 2025 today? then you might be interested in Service Center Technician job at D.light

Deadline: 

28 May 2025

About the Organisation

D.light is a global leader in providing affordable, clean, and reliable solar energy solutions that improve the lives of people in off-grid communities across the world. With a mission to enable access to energy for the underserved, the company has built a strong reputation for its high-quality products, including solar home systems, lanterns, and appliances, which have positively impacted millions of people, particularly in Africa and Asia. D.light fosters a dynamic and inclusive work culture that values innovation, collaboration, and personal development, offering employees opportunities for growth and work arrangements that support work-life balance.

Since its founding in 2007, D.light has evolved from a small startup to a market leader, revolutionizing the energy landscape through scalable, clean energy solutions that are both environmentally and economically sustainable. The company’s innovative business model integrates pay-as-you-go financing options, making solar energy accessible to low-income households, while its size and reach continue to expand across over 30 countries, positively impacting millions of individuals.

Guided by core values of sustainability, customer-centricity, and social responsibility, D.light prioritizes corporate social responsibility initiatives, such as providing energy access in underserved communities, promoting gender equality, and advancing environmental sustainability. To learn more, visit www.dlight.com.

Job Title

2 Service Center Technician job at D.light

D.light

Job Description

Job Title:  Service Center Technician (2 Jobs)

Organization: d.light

Duty Station: Gulu and Kasese, Uganda

Duties, Roles and Responsibilities

R&Rs

  • Daily management of pending work orders and close looping with customers for delivery by service tracking desk.

  • Ensure all customers worked on pay post repair

  • Continuous ticketing training for the field team

  • Assigning Field Technicians for high value customers who are not able to visit the Service center.

  • Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.

  • Sustain monthly spare parts demand forecasting at the service centers.

  • Implementing new OOW policy with key focus on Minimum Payment Based on customer category.

  • Ensuring Inventory Accuracy for spares and finished goods at the service centers

  • Continuous monthly demand forecasting & ordering for spare parts

  • Ensure that spare parts are moved by consignment with accompanying accurate paper work

  • Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center

  • Circulate a monthly stock take summary, showing issued, used and any variance on spares

  • Any other duties that may be assigned


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Qualifications, Education and Competencies

The applicant should have relevant qualifications

How to Apply

All candidates should apply online at the APPLY Button below.

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