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Branch Channels Officer job at KCB Bank | Apply Now
Are you looking for bank jobs in Uganda 2025 today? then you might be interested in Branch Channels Officer job at KCB Bank
Kampala, Uganda
Full Time
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
KCB Bank Uganda is a subsidiary of KCB Group, one of the largest commercial banks in East Africa. The bank is committed to driving financial inclusion and providing innovative digital banking solutions to meet the needs of its customers. KCB Bank Uganda offers a wide range of financial services, including retail and corporate banking, investment, and digital financial services.
Job Title
Branch Channels Officer job at KCB Bank
KCB Bank
Job Description
The Branch Channels Officer will be responsible for the continuous growth and development of digital banking channels, particularly agent and merchant networks. This involves maintaining positive relationships, conducting regular visits, providing training, and ensuring compliance with bank policies and regulations. Additionally, the officer will actively promote the use of digital products to enhance customer experience and financial inclusion.
Duties, Roles and Responsibilities
Review and update the agent banking and merchant business network.
Conduct customer relationship management by visiting 100% of the agent/merchant base.
Present call reports to the Branch Manager and submit them to the Agent/Merchant Manager for review.
Engage in the selection and recruitment of new agents and merchants.
Provide timely feedback to prospects and maintain a positive relationship.
Support the delivery and updating of training content for agents and merchants.
Ensure agents comply with operational guidelines and report any fraudulent activities.
Maintain high levels of customer service and address customer complaints promptly.
Drive customer engagement with digital banking products.
Monitor agent liquidity to meet customer needs.
Coordinate liquidity forecasting and delivery processes.
Drive customer adoption of digital platforms to increase financial inclusion.
Ensure customers receive first-class experiences while using digital products.
Generate daily reports on agent and merchant activities.
Ensure proper branding and distribution of tools of trade at agent outlets.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum of a Bachelor’s Degree in Business Administration, Finance, or a related field.
Proven knowledge of digital banking channels and customer relationship management.
Strong communication and interpersonal skills.
Excellent organizational and time management abilities.
Proficiency in Microsoft Office and digital reporting tools.
Ability to work independently and as part of a team.
High integrity and ability to maintain confidentiality.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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